Frequently

Asked

Questions

 

Frequently Aksed Questions

Frequently Asked Questions

General Questions

What is counseling? Is it for me?

One of the four global citizens faces mental health issues. Counselling helps them to deal with their problems, motivates them to make healthier changes in their lifestyle and teaches them how to cope with stressful and emotionally challenging situations in life.

My Restful Mind’s therapy services will help you if you are facing any of the following issues:

  • Exam stress
  • Insomnia
  • Relationship troubles
  • Addiction and substance use
  • Suicidal ideation and depression
  • Gender & sexuality issues
  • Anger management & anxiety
  • PTSD
  • Life coaching
  • Life transitions
  • Medical detox

By talking to one of our therapists you can prevent the seemingly small issues transitioning into bigger problems.

How will I get to know if therapy is working or not?

My Restful Mind’s therapy services are entirely focused on the client’s needs – a discussion, a call out for help or an encounter to better the client’s well-being either physically or mentally.

The advice given to you will result in a positive change in your life indicating that therapy is indeed working. It is important to note that every now and then you will reveal sentiments that indicate how you feel, and this is all part and parcel of the entire procedure.

How is video therapy different from face to face therapy?

Studies have suggested that video guiding is in fact more compelling and powerful than one to one conversation. Plus, it can be done on the go without any time constraints.

However, it is also essential to note that advising is based entirely on individuals and each advice may vary from person to person. Some people may find video counselling more effective than others.

Privacy Questions

How do I update my personal information?

To request the removal or correction of your data please send us an email at help@myrestfulmind.com. We will do our best to respond to your request within 1-2 business days.

What platforms does My Restful Mind use?

The e-commerce platform on the website is provided by WordPress, which is a cloud-based web development platform. WordPress is responsible for the storage of the information you provide and the security of that stored data.

The second platform that will be utilized in the process of therapy is doxy.me. Doxy.me is a source-to-source encrypted and HIPPA Compliant Telemedicine platform for call, video and text counselling. You will be given a personalized URL after booking, granting you free access to doxy.me.

How is personal information and privacy protected on My Restful Mind?

Information you provide to us is stored on WordPress, a cloud-based web development platform that is responsible for data storage and data storage security.

For more details, you can review our privacy policy here:

Privacy Policy

About our therapists

Who are the therapists? What are their qualifications?

Currently, My Restful Mind has a team of two therapists and one peer support mentor. You can review their profiles here:

Our Therapists

The subtleties differ from territory to region, however, for the most part, counsellors are required to be individuals from a common school of specialists. For instance, in Ontario, a large portion of our Counselors are Registered Psychotherapists or Registered Social Workers. Enrolled Psychotherapists are individuals from the College of Registered Psychotherapists of Ontario and must finish perceived alumni level psychotherapy programs.

Are they available 24 hours?

Our online video therapy sessions are available within 12 hours (12 pm- 12 am), you are also able to schedule a same-day booking. Flexible hours for our therapists mean flexible hours for you, from morning to night, and even on weekends.

How do I get matched with the right therapist?

Prior to booking your first session, you can use a small survey to choose your therapist.

You are not bound to follow the recommendation and can select a different therapist from the panel.

You can take the survey here:

Find Your Therapist

How will I communicate with my therapist?

After booking your session, you will shortly receive an email from your chosen therapist. The email will include further instructions including session access, technology support and a small questionnaire.

Our services

What is your monthly plan?

We provide two monthly subscription plans: Well Balanced and Self-Transformation.

You can get more information about our monthly subscription plans here:

Our Services

What is your individual plan?

We have one individual subscription plan: Quick Relief.

You can review more details of this plan here:

Our Services

Sign up, consultation & cancellation

How can I make a payment?

We use secure payment gateways from Easy Paisa and Jazz Cash. You can also make the payment via bank deposit. The transaction should be completed before the start of the session.

How can I get the refund?

Any refunds applicable will be returned with transaction costs and applicable taxes back into your bank account given to the company.

Refund requests can be submitted via email at help@myrestfulmind.com.

Technical Questions

How do live video sessions work?

Your therapist will share a link via email for the live session once you make an appointment.

How secure is the payment system?

We use Easy Paisa and Jazz Cash secure payment gateway systems to process all the financial transactions on our website. You can read more about it here: 

https://myrestfulmind.org/payment-methods/

How to troubleshoot live sessions?

If you have any issues with your live session, please contact your therapist or email us at help@myrestfulmind.com

What will happen if my session is cut short due to technical problems?

If your session is cut short due to a technical problem, please contact your therapist or email us at help@myrestfulmind.com

Steps to Follow
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We Would Love To Hear From You

Ask a question or give your feedback below. For emergencies call 1122 or visit your nearest hospital

help@myrestfulmind.com