Last Updated:24 September, 2019.
PART A – COLLECTION OF PERSONAL INFORMATION
1. Information You Provide
We collect the information that you provide to us, which may include, but is not limited to:
basic personal information, including your name, gender, contact information, as applicable;
personal health information, including oral and written information relating to:
your physical or mental health
your medical or health history
your family’s health history
the provision of health care
self-assessments, assessment scores, analysis and other relevant information provided to counsellors
sign-up and account information associated with the use of our Services, including usernames and passwords;
payment information, including your method of payment;
information about third parties with whom you are sharing content using our Services;
information collected in a dispute resolution if applicable; and
any feedback you provide regarding our products and services.
Collection of this personal information is necessary for us in order to execute upon your preferences.
2. Information We Collect Automatically
The e-commerce platform on the Website are provided by WordPress which is a cloud-based web development platform. WordPress is responsible for the storage of the information you provide and the security of that stored data.
We may collect and store anonymous information (“Automatic Information”) about you, including but not limited to; your IP address, operating system and web browser, as you engage with our Website, applications, tools, or products (“Services”). This information may be collected using various technologies including, without limitation, cookies, Internet tags and navigational data. Some of this information is automatically transmitted to us through your browser, such as the URL that you just visited, the browser version that your computer uses, the date and “Cookies” are alphanumeric identifiers that are stored on your device with which you access the Services. These cookies allow us to adjust our Services to meet your personal browsing preferences. If your browser is not set to allow cookies, you may not have access to all areas or features of the Website.
PART B – USE OF YOUR INFORMATION
1. What We Do with Your Information
Information you provide to us is stored on WordPress,a cloud-based web development platform that is responsible for data storage and data storage security.
To accomplish any of the purposes listed below, we may combine personal information, Automatic Information, and non-personal information collected through your use of our Services. This information may be used in a variety of ways including, but not limited to:
to provide or perform any of our Services that have been requested by you;
to facilitate the delivery of requested or booked services (setting appointments and providing reminders of appointments);
to verify your identity and your age;
to respond to your inquiries, complaints or requests;
to improve our Services;
to enforce our Terms;
to advise you about new programs and services that may be of interest to you;
to collect opinions and comments in regard to operations; feedback requests
to administer our Website; aggregate and anonymized form, to develop consumer profiles, perform customer analysis and identify marketing opportunities and strategies;
to prevent, detect and investigate potentially prohibited or illegal activities, fraud and security breaches;
to investigate legal claims;
such purposes for which the company may obtain consent from time to time; and
such other uses as may be permitted or required by applicable law.
Except as set forth above an, your personal information will not be provided to any other users of our Services.
With your consent and/or as permitted by law, we may also use your data for marketing purposes which may include contacting you by e-mail, telephone or text messages, as applicable. Further, we may use aggregated, anonymized data for research, and training purposes. We will take all reasonable steps to ensure that our marketing practices are in compliance with applicable laws.
2. Automatic Information
We also reserve the right to use personal information and Automatic Information as set forth in our Terms, if applicable.
3. If Our Business Changes Hands
4. Your Data Related Rights
We offer you the ability to control and manage the personal data we have about you. For example:
Request a copy of the data that we have about you.
Request that we provide you with an electronic copy of the personal data that you have provided us with (data portability).
Request that we correct the data that we have about you.
Request that we restrict our use of your data.
Request to erase your data.
Notify us that you object to particular ways in which we are using your personal data.
File a complaint with the governmental authority in your country which is mandated with regulating data privacy matters.
5. Legal Basis for Our Use of Your Data
The processing of your data is necessary for us to provide you with our Services in accordance with the contractual relationship between you and us;
The processing of your data is required for us to comply with our legal obligations, including maintaining records which we may legally be required to keep;
The processing of your data is required in connection with our legitimate interests, or those of a third party recipient of your personal data;
The processing of your data is done according to an express consent that you gave us.
PART C – DISCLOSURE OF YOUR INFORMATION
1. To Help with Business Operations
We may disclose your information to our representatives, affiliates, suppliers or other third parties with which we do business (our “Business Partners”) when it is deemed necessary for our business operations. For example, from time to time, we may engage companies or individuals for certain services on our behalf including, without limitation, conducting audits, performing legal services, processing credit card payments, collecting feedback, and providing customer service. Our Business Partners and any other third-party service providers will only have incidental access to personal information to the extent required to perform their services. They are prohibited from the use of your personal information for any purpose other than assisting with our business operations.
2. Safety and Security
We may disclose your information as necessary to protect the safety or security of users of our Services, to detect and prevent fraud or abusive behavior, or when otherwise required or permitted by law.
3. Legal Requirement
We may disclose your information, if required, to supervisory authorities, tax authorities, police and other regulatory authorities as required by law or in response to a subpoena, court order, or other legally valid inquiry or order;
to either prevent/minimize a criminal offense or to protect a person’s rights and personal and or financial health; and
an intellectual property rights owners or such party’s representative if any information provided by you is claimed, in good faith by such owner, to violate owner’s rights; provided however the owner will be required to enter into an agreement to limit the use of the personal information provided only for purposes of the possible violation of an intellectual property right.
You may withdraw your consent for the collection, use, storage or disclosure of your personal information at any time by contacting us at the coordinates provided below. Your withdrawal of consent is not retroactive, since we may already have used your information for the purposes described here; it will be applied on a go-forward basis.
PART D – PROTECTING, RETAINING AND STORING YOUR PERSONAL INFORMATION
We have put in place appropriate and industry-accepted technical and security measures in order to prevent your data from being lost or used without proper authorization. That said, we cannot guarantee that information provided to us through our Services will remain private, or that the information you transmit to us over the Internet will not be intercepted.
To help prevent unauthorized access to your personal information you are responsible for keeping the username and password (collectively, “ID”) that you receive upon registration with our Services private and confidential. You are solely responsible for preventing the unauthorized use of your ID. If you suspect that your information has been compromised or that your account has been accessed without your consent, please contact us immediately at firstname.lastname@example.org.
We will retain the information you provide to us for as long as is necessary for us to fulfill the purposes for which that information was collected and as permitted or required by law. We will use commercially reasonable efforts to delete your personal information and any other information you may have provided to us in a reasonable time frame.
PART E – ELECTRONIC COMMUNICATIONS
Should you submit an inquiry through our Services, or otherwise communicate with us electronically, you consent to us responding to such inquiries electronically. We cannot guarantee that information that we send to or receive from you over the Internet will not be intercepted.
PART F – ACCESSING AND MODIFYING YOUR PERSONAL AND ACCOUNT INFORMATION
You are under no obligation to provide us with any information. However, we do require certain information in order to be able to provide you with our Services.
Removal of data or withdrawal of consent will limit our ability to provide our Services to you.
PART H – HOW TO CONTACT US
We Would Love To Hear From You
Ask a question or give your feedback below. For emergencies call 1122 or visit your nearest hospital